SPX Express - Service Point Intern (Rolling Intake)

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job description:

• Create training materials to educate new and existing SPX Service Points on best practices, do’s and don’ts
• Work with a Graphic Designer to create interactive visuals such as step-by-step GIFs, infographics, landing pages, and banners.
• Maintain the library of educational content tailored to the needs of SPX Service Points and ensure all information is updated 
• Collaborate with the relevant functional teams to ensure content is aligned with Shopee's strategic goals.

Requirements:

• Currently pursuing a degree in Marketing or Mass Communication or other related fields.
• Excellent command of the English language with good writing skills (Fluency in Mandarin language will be an added advantage)
• Proficiency in Microsoft PowerPoint is highly advantageous.