Operations Fraud Intern (Rolling Intake)

Your role

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

In this role, you will have the following responsibilities:

• Appeal & Escalation
  • Review & Investigate appeal cases for false positive account actions for Shopee Marketplace
  • Acts as the first response against reported/escalated fraud & scam cases.
  • Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
  • Manage fraud cases while balancing customers' needs and the company's benefits.
  • Cooperate with different teams to monitor & analyze the data for fraud trends, and false positives through reinvestigations and assist the review team to form preventive measures.
• Buyer Review
  • Review a user-reported list of various fraud-related claims.
  • Perform a front-end check to identify risky sellers.
  • Conducts investigations on violations of our benefits/promotions.
  • Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiating preventive measures.

About you

To apply for this role at Shopee Malaysia, you need to meet the following requirements:

• Open for all final-year students of any major with a Bachelor's degree or higher.
• Able to commence a full-time internship for a minimum of 3 months.
• Detailed-oriented and able to solve problems efficiently in a dynamic working environment.
• Good analytical skills and comfortable handling data.
• Strong Microsoft Excel skills.
• Having customer service experience is a plus.

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns can explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment
• Access to Shopee's office facilities

You can also watch the short video below to find out more details about the benefits you will get as an intern at Shopee.

 

 

 

 

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Sebuah kiriman dibagikan oleh Life At Shopee (@lifeatshopee)

Training & development

In general, for learning and development purposes, there is Shopee Academy, which takes pride in close partnership with all leaders, teams, and individuals in Shopee to co-create learning solutions that work for them. Shopee aims to become a better version of itself and its employees. The company's comprehensive learning initiatives include General, Functional, and Leadership training to cater to different groups of employees. 

Career progression

Although Shopee doesn’t explicitly guarantee employment for interns after completing their internship, some interns have reported receiving full-time job offers based on their successful performance during the internship. Additionally, many interns have found that their experience at Shopee significantly enhances their skills and knowledge through participation in real-world discussions and projects, which positively impacts their future career prospects.

Sources

These sources were used in researching this page:

• careers.shopee.com.my/students
• careers.shopee.sg/blog/2022/06/30/shopee-intern-work-at-shopee/
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng