Logistics Intern - MY Marketplace (Rolling Intake)

About Shopee Malaysia

Shopee Malaysia is part of the Shopee platform, owned by the Singapore-based tech behemoth Sea Group. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors. 

Your role

About the team:

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job description:

• Assist in the development of new logistics channels and features through active participation in the design, development, testing, and rollout processes.
• Contribute to daily logistics reporting and analytics, providing relevant and timely information to highlight key indicators affecting business operations.
• Collaborate with cross-functional teams, including Dispute, Payment, Finance, and Fraud teams, and engage in logistics-related inquiries.
• Assist in the management of daily logistics tasks, ensuring orders are processed and delivered on time.
• Maintain organized and up-to-date documentation related to claims, including claim files, correspondence, and reports.
• Support in resolving seller complaints by investigating problems, developing solutions, preparing reports, and making recommendations to the head of operations.

Training & development

Generally, for the objective of education and progression, the Shopee Academy is established. It takes pride in its robust alliance with all the leaders, teams, and individuals at Shopee to collaboratively devise learning methodologies that are effective for them. Shopee is committed to progressing and becoming an improved version of itself along with its entire workforce. The company’s all-encompassing learning strategies include General, Functional, and Leadership training, tailored to accommodate various employee demographics.

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns are allowed to explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment

Career progression

There is no mention of whether interns will be offered full-time employment after finishing the internship program. However, it's common that top interns will be prioritized for future hiring in the company. In addition, having an internship in a tech-based company as big as Shopee certainly will add significant value to your CV, especially if you want to pursue a career in the e-commerce industry or another technology-based company.

Work-life balance

In general, there is no specific issue related to work-life balance when you work at Shopee Malaysia. The office hours start at 9:30 AM and end at 6:30 PM, from Monday to Friday.

Company culture

Shopee loves its people and works hard to meet their needs. The company also offers a lively work atmosphere to foster a friendly and cooperative workplace culture. From the video above, they can also take a closer look at how fun and dynamic the working environment at Shopee Malaysia is.

About you

To apply for this internship at Shopee Malaysia, you are required to meet the following requirements:

• Currently pursuing a degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Excellent in both written and verbal communication.
• Strong logical thinking and problem-solving skills.
• Good team player, positive attitude, and eager to learn.
• Proficiency in Microsoft Office suite (Word, Excel, and PowerPoint).

How to apply

To apply for this position, click the button "Apply on employer site" on this page. We will navigate you to Shopee Malaysia's official link for this vacancy. Please be sure that you have read all of the requirements mentioned above.

Sources

The following sources were used in researching this page:

• careers.shopee.com.my/students
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng