Content, Operations - Quality Assurance Intern (Rolling Intake)

About Shopee Malaysia

Shopee Malaysia, under the Sea Group umbrella, is the leading e-commerce platform in Southeast Asia, boasting 343 million monthly visitors as of 2021. SeaMoney, a division of Sea Group, provides innovative financial services across Southeast Asia and Taiwan through brands like ShopeePay and SPayLater, aiming to enhance lives through technology-driven solutions.

Your role

About the team

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

As an intern, your responsibilities include:

• Support Quality Assurance (QA) team by marking moderators actions in order to quality check on the moderation quality. 
• Feedback problems, escalating any challenges, and weekly feedback on moderation quality.
• Track and monitor quality-related metrics and execute corrective actions.
• Highlight feedback and provide analysis on Policy updates to identify areas of improvement and potential gaps.
• Maintain effective cross-functional relationships to drive quality improvements and deliver results.
• Participate in and host weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.
• Opportunity to work on ad-hoc projects as requested by leadership.

Training & development

The training program offers interns an opportunity to hone the skill sets required to remain relevant in the present and future landscape. It is specifically designed to focus on day-to-day tasks essential for developing both a new company and a digital bank, ensuring interns are well-prepared for the challenges of tomorrow. The intern will learn to develop their skills in a financial institution environment.

Benefits

Aside from the attractive monthly allowance, by joining an internship at Shopee Malaysia, you will also get many benefits such as:

• Real-world experience: Interns are encouraged to gain real-world experience through high-impact projects across Shopee’s offices worldwide.
• Mentorship & Development: Interns are allowed to explore their professional interests with the guidance of Shopee teams.
• Free lunch or snacks/drinks
• Fun & dynamic working environment

Career progression

While it's not stated if interns will secure full-time positions post-internship, outstanding interns are often given priority for future hiring. Interning at a tech giant like Shopee greatly enhances your CV, particularly if you're interested in pursuing a career in e-commerce or technology.

Work-life balance

Typically, there aren't any particular concerns regarding work-life balance at Shopee Malaysia. Office hours are from 9:30 AM to 6:30 PM, Monday through Friday.

Company culture

At Shopee Malaysia, interns thrive in a dynamic, supportive environment, fostering growth and contribution. Valuing collaboration and innovation, interns engage in exciting projects, interact with professionals, and cultivate continuous learning, offering a rewarding experience in a vibrant tech community.

About you

Requirements for this internship:

• Currently pursuing a bachelor's Degree in any field, preference in Industrial Engineering and/ or Quality Management.
• Possesses excellent communication (written and verbal) skills, with experience in leadership. 
• Critical thinking and problem-solving skills with high attention to detail, in particular with respect to documentation review.
• Ability to multitask and is a strong team player.
• Able to commit a minimum duration of three (3) months to a full-time internship.

Sources

The following sources were used in researching this page:

• careers.shopee.com.my/students
• glassdoor.com/Reviews/Shopee-Internship-Reviews-EI_IE1263091.0,6_KO7,17_IP2.htm?filter.jobTitleFTS=Internship&filter.iso3Language=eng