Content & Comms - ShopeeFood null

About the team

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Job descriptions

• Provide excellent services to support merchants and riders' onboarding
• Provide customer support to solve any issues faced by merchants and riders
• Can initiate process improvements and strategies for planning
• Provide a seamless onboarding experience for merchants and riders
• Build, and update systems and processes to support merchants and riders
• Work closely with a team of Onboarding Specialists to create a seamless flow of work

Requirements

• A minimum Bachelor's degree is required
• Able to understand processes and adapt to tracking systematically and accurately
• Familiar with Microsoft Office (Excel) 
• Able to communicate in both Bahasa Melayu and English (both written and verbal) to communicate with various stakeholders
• Fresh graduates are welcome to apply 
• Has passion in the e-commerce and F&B (Food and Beverage) industry