EY Graduate Programme - Business Consulting (Business Design)

What if we didn’t focus on who you are now, but on who you could become?

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

The exceptional EY experience. It's yours to build.

The opportunity: your next adventure awaits

You will be part of the Business Design Consulting team that has a genuine passion for helping businesses reimagine and deliver their Customer Experience (CX), and above all are smart, switched on, and have a strategic, creative, and analytical mindset.

You will be integral to our project teams and work closely with our clients. You shall have the experience and confidence to present any assigned presentations, and support in facilitating client workshops and design sessions. You will undertake and analyze customer research and data and organize and deliver their work as part of a larger team.

Our teams enjoy working on varying projects and are open to learning about new industries and new cultures. You will have the opportunity to work across the project lifecycle from CX strategy through to CX design and execution. You will be part of the team to deliver outstanding service to our clients and in do so in a way that helps achieve our purpose of “building a better working world”.

At EY, we believe your career is a journey and we are committed to providing an array of exciting opportunities to help you find the career path that is right for you.

Your key responsibilities

• Assist in the design and implementation of customer-centric solutions that provide measurable commercial impact to clients
• Assist in creating customer journeys and identify experiential pain points, delights and CX capabilities
• Assist in gathering customer insights through research and data analysis
• Ability to ensure the assigned task is delivered within the agreed timeline and budget
• Ability to work individually as well in a highly collaborative team environment
• Take the initiative to collaborate with project team members to progress project activities
• Contribute to the development of the Customer practice i.e. support industry events, thought leadership, and development of new tools and methods

Skills and attributes for success

• A team player with strong communication and interpersonal skills
• Proactive, dedicated, innovative, resourceful, analytical, and able to work under pressure
• Good command of spoken and written English
• Strong drive to excel professionally
• Strong leadership qualities and a good record of extra-curricular activities

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way, and keep pace with a rapidly changing world.
• You are curious and purpose-driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust. 
• At least an average distinction/2nd upper degree in Business Management, Psychology/Behavioral Sciences, Engineering, Graphic Design/Animation, Marketing, Computer Science, or other fields, but with a keen interest in Business Design are welcome to apply
• A genuine passion and desire to improve the experience customers have with brands and organizations
• Individuals with post-graduate degrees and/or professional qualifications are encouraged to apply

What’s in it for you

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your personal well-being and career development.
• Develop your own personal purpose and help us create a positive ripple effect on our teams, our business, clients, and society – building a better working world, together.

What you can expect

• Shortlisted candidates can expect to complete an online assessment and a self-recorded video interview.
• Attach your CV, cover letter, and academic transcripts when submitting your application.