Business Consulting - Business Design - Associate

About EY Malaysia

EY is a global leader in assurance, tax, transaction, and advisory services. The insights and quality services it delivers help to build trust and confidence in the capital markets and economies the world over. EY develops outstanding leaders who team to deliver on its promises to all of the stakeholders. In so doing, it plays a critical role in building a better working world for the people, its clients, and the communities.

EY helps digital pioneers fight data piracy; guide governments through cash-flow crises; unlock new medical treatments with data analytics, and pursue high-quality audits to build trust in financial markets and businesses. In other words, working with entrepreneurs, companies, and entire countries to solve their most pressing challenges.

Through its four integrated service lines — Assurance, Consulting, Strategy and Transactions, and Tax — and its deep sector knowledge, EY helps clients to capitalize on new opportunities and assess and manage risk to deliver responsible growth.

Your role

You will be part of the Business Design Consulting team who has a genuine passion for helping businesses reimagine and deliver their Customer Experience (CX), and above all are smart, switched on, and have a strategic, creative, and analytical mindset.

You will be integral to our project teams and work closely with our clients. You shall have the experience and confidence to present any assigned presentations, and support in facilitating client workshops and design sessions. You will undertake and analyze customer research and data and organize and deliver their work as part of a larger team.

Our teams enjoy working on varying projects and are open to learning about new industries and new cultures. You will have the opportunity to work across the project lifecycle from CX strategy through to CX design and execution. You will be part of the team to deliver outstanding service to our clients and in do so in a way that helps achieve our purpose of “building a better working world”.

EY believes your career is a journey and it is committed to providing an array of exciting opportunities to help you find the career path that is right for you.

Your key responsibilities

• Assist in the design and implementation of customer-centric solutions that provide measurable commercial impact to clients
• Assist in creating customer journeys and identify experiential pain points, delights, and CX capabilities
• Assist in gathering customer insights through research and data analysis
• Ability to ensure the assigned task is delivered within the agreed timeline and budget
• Ability to work individually as well in a highly collaborative team environment
• Take the initiative to collaborate with project team members to progress project activities
• Contribute to the development of the Customer practice i.e. support industry events, thought leadership, and development of new tools and methods.

Training, development & rotations

Here at EY, you’ll have the chance to build a truly exceptional experience. It will empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborating with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your well-being and career development.
• Develop your purpose and help us create a positive ripple effect on our teams, our business, clients, and society – building a better working world, together.

Compensation & benefits

The average EY salary ranges from approximately $43,244 per year for a Financial Crimes Compliance Associate Analyst to $1,415,942 per year for a Principal. The average EY hourly pay ranges from approximately $29 per hour for a Financial Planner to $73 per hour for an Accountant and Auditor.

• Leave & holidays
  • Bonus annual leave
  • Paid sick leave
  • Paid vacation
  • Paid study leave
  • CA module exam leave
• Finance & contract
  • Permanent employee
• Flexible work
  • Flexible working schedule
• Family & health
  • Vaccinations
• Insurance
  • Health insurance
  • Life insurance
  • Disability insurance
• Perks
  • Education, training, and tuition
  • Certification reimbursement
  • Casual dress

Career progression

At EY, you can grow into a sector professional with deep knowledge of subjects that interest you today, as well as those you've never encountered. You can inspire change throughout the whole working world.

Here at EY, personalizing your career is about more than just flexibility and advancement. EY will help keep you relevant in a world where nothing stands still. It invests in your development so that you can become a purpose-driven, transformative leader, with the mindset and tech skill sets to set you apart and help deliver long-term value to clients.

EY offers every person the chance to seize new opportunities and work with cutting-edge technologies. It exposes you to different clients in different industries. EY encourages you to lead and step out of your comfort zone. You get the chance to work with new teams on projects that inspire and challenge you every single day.

Work life balance

EY understands life’s challenges and complexities. It knows everyone is juggling a career with priorities outside of work, and COVID-19 has made this even more of a challenge for many. That’s why EY supports you to work, connect and collaborate more easily and flexibly.

Whether your colleagues are on a different floor, on a different continent, or completely virtual, EY helps you get your work done responsibly and flexibly while managing your busy life.

Company culture  

At EY, you’ll find a diverse and inclusive culture, where you're embraced and respected for who you are. It wants you to feel like you belong here because your uniqueness helps us to stand apart.

EY believes it can solve the toughest challenges together by valuing our differences and teaming inclusively to build safety and trust. Diverse viewpoints are the catalysts that lead to better questions and better answers. That’s when creative ideas flow, igniting innovation and inspiring more effective solutions.

EY welcomes all people, no matter who they are or what their background is. Each of us is different, and it values and respects all EY people.

About you

Skills and attributes for success :

• A team player with strong communication and interpersonal skills
• Proactive, dedicated, innovative, resourceful, analytical, and able to work under pressure
• Good command of spoken and written English
• Strong drive to excel professionally
• Strong leadership qualities and a good record of extra-curricular activities

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. EY is looking for innovative people, who can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose-driven. It is looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. EY is looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

• At least an average distinction/2nd upper degree in Business Management, Psychology/Behavioral Sciences, Engineering, Graphic Design/Animation, Marketing, Computer Science, or other fields, but with a keen interest in Business Design are welcome to apply
• A genuine passion and desire to improve the experience customers have with brands and organizations
• Individuals with post-graduate degrees and/or professional qualifications are encouraged to apply.

How to apply

Apply on the employer site

• To apply for the job just click the Apply on employer site button below and submit your resume and credentials.

Complete the candidate profile

• The candidate profile and application take about 30 minutes to complete. You can save your application at any point and return to it if necessary and complete your application. It’s easy to review, update or withdraw your applications through your candidate profile account.

Invite for interview

• The EY team will let you know when they receive your information and, if your application meets our requirements, they will invite you to an interview.

Prepare for the interview and complete the assessment

• Your interview experience may be a combination of in-person, phone, and video. EY may also ask you to complete a written assessment, either online or at a testing center. The exact structure and content will depend on the country, service line, and role to which you apply, as different roles need different skills. EY will keep in touch and provide you with feedback and guidance on the next steps.

Review our offer and prepare to join

• If you complete the interview process, and you feel EY is the right place for you, they will make you a formal offer in writing. You can ask any questions you might have, and when you're happy to accept EY will look forward to receiving your confirmation and welcoming you on board.