Graduate Analyst Program - Deloitte Digital (Salesforce) (Dec 2024)

Work you'll do:

You will be part of our structured Deloitte SEA Graduate Analyst Program and be given a personal coach, the opportunity to undergo a 2-week intensive boot camp training aimed at equipping you with the skillsets necessary to excel, and opportunities to gain regional exposure by traveling across SEA as part of project assignments, and other professional development opportunities.

This program will allow you to develop core consulting skills and business acumen whilst gaining access to a wide scope of training and development activities. In addition, you will have an opportunity to work with like-minded people and gain exposure to a variety of projects within the chosen business area. You will be at the center of it all, performing research, data analysis, and modeling to tackle complex business problems. In addition, you will contribute directly to the development of proposals, presentations, and publications.

This role sits within the Customer team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. 

As part of the Sales & Services team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client's customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments - whether it's a trip into their supply chain, logistics, and fulfillment, or advancing the customer mindset of their employees and partners. 

You will: 

• Collecting and understanding client business and technical requirements
• Developing techno-functional solutions within Salesforce - with a focus on Sales and Service.
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce - Cloud for Customer, Sales Cloud, and Service Cloud platforms. 
• Interacting with internal, client, and partner stakeholders 
• Participating in solution design, implementation, and systems integration.
• Contributing to overall deliverables
• Supporting project team on ongoing project activities to ensure the project is delivered on time, on budget
• Continuously engage and follow up end-to-end customers' journey

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people, and communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients, and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

What we are looking for:

• Available to commence work in January 2025
• Strong academic performance in Business, Engineering, Computer Science, IT, or related field
• In your final year of study or recent graduate between 0-2 years of work experience
• Able to run workshops to define requirements and use cases 
• Experience of capturing business requirements
• Understanding of CRM processes (e.g. Sales Transformation and Service Excellence best practices, use cases, architecture principles)
• Able to carry conversations as a consultant with different levels of stakeholders.