Marketing Response Center Intern (Rolling Intake)

Your role

The duration for this internship opportunity is 6-months in 2025

The Marketing Response Center (MRC) is an important customer engagement arm in the Marketing organization. The mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services offered, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective of profiling, nurturing, and qualifying marketing leads generated from various marketing events, campaigns, and activities.

Key responsibilities:

• Build a stronger AWS leads database by interacting with customers by phone, email, and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.
• Educate customers who are at the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Work closely with Marketing and Sales stakeholders to achieve campaign goals.
• Opportunity to be part of a team to lead global cross-functional MRC projects to drive operational excellence and better customer experience.

About you

Basic Qualifications:

• Currently pursuing a Bachelor’s degree
• Must be able to legally work in Malaysia
• Able to commit to a full-time internship for 6-months in 2025

Preferred Qualifications

• Excellent written and verbal communication skills
• Clear, concise, and confident communicator in person and via phone
• Must have the ability to listen to customers, understand needs, and ask clarifying/probing questions
• Ability to think logically and structure answers.
• Ability to deal with ambiguity
• Proven success managing time and juggling multiple projects in a high-growth environment where priorities shift fast
• Candidate who is looking to build a career in IT Business Development

Benefits

In addition to the competitive pay other benefits for employees include:

• Hands-on Experience: Interns work on real projects that directly impact customers and the business.
• Equal Treatment: Interns are treated like regular employees, gaining full access to resources and responsibilities.
• Professional Growth: Opportunities to build personal connections across different roles and teams, fostering development.
• Diversity and Inclusion: Interns engage with diverse professionals, including people in leadership roles, enhancing workplace representation.
• Networking Opportunities: Access to key networking events and connections that boost career prospects.
• Empowering Experience: Exposure to a supportive environment where interns can see the impact of their work and grow in confidence.

Training & development 

 AWS internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced colleagues who love what they do. You’ll get involved in exciting projects that make a meaningful impact on AWS global customers and the people they serve.

Career progression

 AWS internships for students give you an exciting way to explore the cloud industry and build real-world skills and connections that will benefit you now and throughout your career. You’ll add valuable skills and experience to your resume, and be considered for a full-time offer. Best of all, you’ll be part of a team who wants you to succeed and grow.

Sources

The following sources were used in researching this page:

• amazon.jobs/en-gb/landing_pages/aws-internships
• amazon.jobs/en-gb/benefits
• youtube.com