Customer Service Division - Life Branch Operation Intern (Rolling Intake)

Job Summary

Responsible for back-office operation support and promoting quality customer care with passion and enthusiasm

Key Responsibilities

• Responsible for the back office operation support
  • Decentralization of Policy Servicing(Non-Financial Policy Changes)
  • Incoming and outgoing mail and document handling
  • Policy Acknowledgment Slip, Financial Changes, New Business Scrutiny Checking and update
  • Decentralization which includes scanning of AGIC documentation
• Responsible for customer service delivery at the branch
  • Relief Security Counter during manpower downtime(i.e lunch)
  • Relief Concierge at Menara Allianz where guidance and training will be provided
  • Process cashiering
  • To ensure compliance with FSA 2013, branch SOPs, guidelines, and policies issued by relevant bodies
  • To ensure the upholding of operation initiative
  • Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required.

Key requirements/ skills/ experience

• Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Business Studies/Administration/Management or any other relevant field of studies
• Candidate is willing to expand themselves in other fields besides courses of studies
• Applicant must be willing to work in Plaza Sentral, KL Sentral (Allianz Arena)
• 2 internship position(s) for duration of 3 month(s)
• Required skill(s) : Ms Excel , MS Powerpoint , MS Word
• Required Language(s): English(Primary), Mandarin or Malay.