Sales Support Intern (Rolling Intake)

Join AirAsia's team to manage sales activities across e-commerce platforms and support Umrah operations with AirAsia's commitment to diversity and equality.

Your role

Responsibilities

• Manage and execute sales activities on various e-commerce platforms, including Facebook ads and social media.
• Respond to online inquiries and engage with customers promptly and professionally.
• Build and maintain strong relationships with customers through online interaction.
• Provide excellent customer service, resolve issues, and offer products.
• Meet and exceed individual and team targets (KPI).
• Track and report sales performance and identify areas for improvement.
• Update industry market trends and competitors' activities.
• Understand company products to provide efficient customer service.
• Contribute to the development and execution of online strategies.
• Identify new growth opportunities and propose innovative sales initiatives.
• Coordinate and manage all aspects of Umrah operations, including transportation, accommodation, and itinerary planning.
• Ensure compliance with regulatory requirements related to Umrah operations.
• Manage Umrah Course Online/Offline and coordinate with other departments or partners.
• Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
• Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
• Prepare and distribute necessary documentation and materials to pilgrims.
• Monitor and evaluate the quality of services provided and implement improvements as necessary.
• Assist in emergencies or unforeseen circumstances during the Umrah journey.
• Conduct training sessions for staff to ensure they are well-prepared to assist pilgrims effectively.
• Perform other tasks as assigned.

About you

Qualifications

• Strong communication and customer service skills.
• Experience in sales and e-commerce platforms.
• Ability to build and maintain customer relationships.
• Knowledge of Umrah operations and regulatory requirements.
• Problem-solving skills and attention to detail.
• Ability to work collaboratively with various stakeholders.
• Flexibility to handle emergencies and unforeseen circumstances.

Compensation & Benefits

AirAsia offers a competitive salary, comprehensive healthcare, and unique Allstar Specials for employees.

Training, development & rotations

Opportunities for professional development and mentorship programs are available to support your growth in this role.

Career progression

Potential for career advancement within AirAsia, with expected growth in sales and operations management over the next few years.

How to Apply

Submit your application by completing the necessary forms and providing your resume and cover letter.

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