IT Assist Executive (Rolling Intake)

About AirAsia Malaysia

AirAsia is the largest airline in Malaysia by fleet size and destinations. It operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.

Your role

In this role, you will have the following duties and responsibilities:

• Deliver first-level incidents and service requests support in end-user computing and application support from users
• Work closely with peers from IT Operations, ICT, and/or vendors to troubleshoot and resolve issues pertaining to end-user computing and application support
• Escalate issues when necessary and work closely with other functional teams in IT Operations, ICT, and/or vendors to troubleshoot and resolve issues as per Service Level Agreements
• Able to work on 24/7 shift rotation
• Other duties as assigned by the Service Desk Manager
• Respond to questions from all ticketing systems, emails, and callers
• Become familiar with each client and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software

Training & development 

Generally, AirAsia encourages its employees, which are called Allstars, to have ambitious plans and work with the company to attain their goals. As strong advocates of continuous professional training and development, AirAsia believes in providing the Allstars with the opportunity to develop in order to realize their true potential. Below are the examples of training & development programs given when you work at AirAsia:

• Redbeat Academy (RBA) offers a range of online digital training modules in partnership with Google, for upskilling and reskilling.
• AirAsia 3.0 Digital & Data Transformation
• IATA - Managing Accident Prevention and Investigation
• Human Factors and Safety Investigations (HFASI)
• Certified Information System Security Professional
• Senior Leadership Workshop - Supply Chain, Logistics, and Operation Management 

Benefits

Aside from an attractive salary, you will also get employee benefits such as:

• Physical Wellbeing: Be at your best and recover from unexpected circumstances
• Emotional Wellbeing: For your work-life balance and mental health support
• Financial Wellbeing: Helping you be prepared for now and tomorrow, financially.
• Social Wellbeing: A sense of belonging is key - we have platforms to keep you informed and included
• Allstar Specials: If you aren't an Allstar, you aren't getting this! 

Career progression

AirAsia doesn't mention career progression for this position. However, since there are senior levels in this position, you may expect to grow your career to a higher level after working or improving your performance for certain periods.  

Work-life balance

Specifically to the requirement for this role, you will have to be able to work on 24/7 shift rotation in the office of AirAsia SEA. Global Operating Hours are 24 hours by shift (0600H-1300H, 0900H-1900H, 1200H-2100H, 2100H-0600H). But do not worry about the work-life balance here as the company is committed to providing you with good work-life balance and mental health support.

Company culture

AirAsia culture is acknowledged by most employees as a humble and fun environment to work in. The company has an interactive and fun office equipped with a fully equipped gym, clinic, physiotherapy, E-sports, pool table, and RedDeck with a mini golf course, futsal, and basketball court. Enjoy yoga, Bootcamp, and Zumba, and make many new friends as you embark on a new journey with the Allstars family.

About you

To apply for this role, you need to meet the qualifications below:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent
• 1-2 years of hands-on experience supporting end-user computing and applications in a 24/7 Service Desk environment. Fresh graduates with a passion for technology are also encouraged to apply!
• Familiarity with ITIL V3 Foundations is a plus
• High sense of urgency and motivation to succeed and have attention to details

How to apply

To apply to this position, simply click the "Apply on employer site" button on this page. We will direct you to AirAsia Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

The following sources were used in researching this page:

• newsroom.airasia.com
• mycareer.airasia.com
• glassdoor.com/Reviews/AirAsia-Malaysia-Reviews-EI_IE318753.0,7_IL.8,16_IN170.htm?filter.iso3Language=eng