Intern (Rolling Intake)

Your role

Responsibilities

• Manage and execute sales activities across various e-commerce platforms
• Respond to online inquiries and engage with customers promptly
• Build and maintain strong customer relationships through online interaction
• Provide excellent customer service and resolve issues
• Meet and exceed individual and team targets (KPI)
• Track and report sales performance and identify areas for improvement
• Update industry market trends and competitor activities
• Understand company products to efficiently service customers
• Contribute to the development and execution of online strategies
• Identify new growth opportunities and propose innovative sales initiatives
• Coordinate and manage all aspects of Umrah operations, including transportation and accommodation
• Ensure compliance with regulatory requirements for Umrah operations
• Manage Umrah courses and coordinate with other departments or partners
• Handle inquiries and resolve issues from pilgrims
• Collaborate with service vendors to ensure seamless service delivery
• Prepare and distribute necessary documentation to pilgrims
• Monitor and evaluate service quality and implement improvements
• Assist in emergencies or unforeseen circumstances during the Umrah journey
• Conduct training sessions for staff to assist pilgrims effectively
• Perform other tasks as assigned

About you

Qualifications

• Be eager to work in a small team and fast-paced environment
• Excel in Microsoft software
• Be a good listener with strong communication skills
• Have excellent cross-functional communication abilities
• Engage well with customers
• Be ready to handle all types of challenges
• Be a fast learner of product knowledge
• Be fluent in spoken and written English; fluency in other languages, such as Arabic, is a plus
• Have a startup attitude and be highly collaborative with the team

Training, development & rotations

Opportunities for growth and training, such as professional development programs or mentorships, are available in this role.

Career progression

Potential career advancement opportunities are available after completing the role, with expected growth over the next few years.

How to Apply

Submit your application by following the instructions provided by the employer. Ensure all required documents are included.

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