Desktop Support Intern (Rolling Intake)

Join AirAsia as a Desktop Support Intern to gain hands-on IT experience in a dynamic environment.

Your role

Responsibilities

• Act as a single point of contact for IT support in daily operations.
• Elevate incident tickets and manage escalations per guidelines.
• Ensure timely execution of assigned tasks.
• Collaborate with internal teams and external vendors for IT service integration.
• Assist with equipment storage, tagging, records, and deployment.
• Provide technical support and guidance for end-user computing.
• Support staff onboarding/offboarding and laptop deployment.
• Troubleshoot meeting room video conference systems.
• Manage end-user computing files and documentation.
• Ensure compliance with policies and SLAs.
• Support technical operations across AirAsia Group offices in Malaysia.

About you

Qualifications

• Be a tech enthusiast eager to learn and grow.
• Have basic knowledge of IT equipment management and software installation.
• Possess strong problem-solving skills and attention to detail.
• Be able to work collaboratively with internal and external teams.
• Demonstrate effective communication skills.

Compensation & Benefits

AirAsia offers a diverse work environment with equal opportunities for all employees. Benefits include a focus on physical, emotional, financial, and social well-being.

Training, development & rotations

Gain exposure to IT equipment management and system troubleshooting, with opportunities for professional development and mentorship.

Career progression

Potential for career advancement within AirAsia's IT department, with growth opportunities over the next few years.

How to Apply

Submit your application by filling out the required form and providing your resume and cover letter.

Report this job