P2P Procurement Support Operations (Service Desk) Intern (Rolling Intake)

 About AIA Malaysia

AIA Group Limited, often known as AIA, is a Hong Kong-based multinational insurance and finance corporation. In Malaysia, AIA has become a leading insurance company with 17,000 insurance agents (life planners) and Public Bank's over 250 branches.

Your role

As a P2P Procurement Support Operations (Service Desk) Intern, you will be responsible for the following roles:

• Support Service Desk requests/inquiries for ARIBA and CONCUR which focused on Level 1 support requests/inquiries, i.e.
  • system navigation
  • system error investigation
  • business process related to system functionalities
• Handle and manage the ticketing system with timely ticket status updates. This includes ticket creation for other respective teams, i.e. L2, PSO team, etc.
• Ensure timely escalation to L2 and PSO teams.
• Ensure tickets are handled within the agreed SLA by severity levels.
• Advise the right process to end-users for the out-of-scope inquiry/request. i.e. PCR process, HR & Finance related processes, PIR in Solman, etc.

Training & development

AIA has some learning centers such as AIA Leadership Centre, AIA Elite Academy, and AIA Premier Academy. Each learning has its own goals, it is not only for full-time employees but also for interns. AIA also provides comprehensive training to succeed in your roles. In the beginning, interns will get an onboarding section to learn company values and culture. Then, you will be responsible for supporting the day-to-day activities of a particular area of the business on either a full-time or part-time basis, to learn practical knowledge of the business area, the company, and the industry

Compensation & benefit

AIA Malaysia will also provide the following benefits for interns:

• Office facilities
• Medical Insurance
• Monthly allowance
• AIA Vitality offerings

Career progression

Through the internship program, students can build their professional network which can be invaluable in today’s job search. AIA Malaysia does not describe any information about intern career paths. However, upon the completion of the program, you can apply for a fresh graduate position.

Work-life balance

As described in the video, working at AIA, you have a good work-life balance. The working hour is flexible, you could work hybrid whether from the office or home. It means that you still enjoy your private life outside of work. You could also have spare time for your family.

Culture & vibe

Most of the employees at AIA Malaysia deliver positive reviews about the company's culture. It is stated that the people at AIA are supportive and collaborative. It also has a good environment to succeed in your career because the company appreciates your thoughts and dedication.

About you

To apply for this internship, you have to meet the following qualifications:

• Possess good analytical, communication, presentation, and soft skills
• Able to communicate well in English. Other languages such as Cantonese and Mandarin will be added advantages.
• Able to write clearly and concisely and work within tight deadlines
• Able to work extended hours when necessary
• Possess personal attributes such as maturity, interpersonal skills, professional integrity, and proactive
• Keen to learn, a team player, and have a good working attitude
• MS Office (Excel, Word, PowerPoint) skills

How to apply

To apply for the job just, click the “Apply on employer site” button below. We will direct you to AIA Malaysia's official link for this vacancy. Make sure that you have read all the requirements above.

Sources

Here are the sources used in researching this page:

• glassdoor.com/Reviews/AIA-Group-Malaysia-Reviews
• aia.com.my/en/about-aia/careers/corporate-careers