Customer Service Operations (Rolling Intake)

About AIA Malaysia

AIA Group Limited, often known as AIA, is a Hong Kong-based multinational insurance and finance corporation. In Malaysia, AIA becomes a leading insurance with 17,000 insurance agents (known as life planners) and Public Bank's over 250 branches in Malaysia.

Your role

As a customer service operations, you will be responsible for the following roles:

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
• Ensure team operating efficiency.
• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Training & development

AIA has some learning centres such as AIA Leadership Centre, AIA Elite Academy, and AIA Premier Academy. Each learning has its own goals. AIA also provides comprehensive training to succeed in your roles. For this position, you will be trained to provide after-sales support to policy-related administrative processes such as new business, renewals, and change requests from individual or group policyholders as per stipulated benchmarks and requirements. In the beginning, the new employees will get an onboarding section to learn company values and culture. 

Compensation & benefit

In addition, AIA Malaysia will also provides the following benefits:

• Bonus
• Medical Insurance
• Decent incentives
• AIA Vitality offerings

Career progression

AIA provides a wide range of career development for employees. You can move up to the next career ladder if you have excellent performance and dedication to the employer. There will be intensive training to level up your career to associate or representative customer service.

Work-life balance

AIA keeps employees' work-life balance. The working hour is flexible, you could work hybrid whether from the office or home. It means that you still enjoy your private life outside of work. You could also have spare time for your family. However, as customer service operations, you must be ready to work overtime on weekends or public holidays.

Culture & vibe

As shown in the video, AIA has a strong work culture. It also has a wonderful internal environment that allows the employees to develop skills. You can work with friendly and supportive colleagues.

About you

If you are interested in applying for customer service operations at AIA Malaysia, you must have the following qualifications:

• Education: Bachelor's Degree in Business Management field or equivalent
• Language: English
• Experience: Fresh Graduate are encouraged to apply

You will be strongly hired, if you have the additional skills and criteria below:

• Self-motivated and customer orientated
• Time management skills
• Computer literate in MS Office
• Able to commit to long working hours including weekends and public holidays

How to apply

If you want to apply for this opportunity, simply click the "Apply on employer site" button on this page. We will direct you to AIA Malaysia’s official link for this vacancy. Make sure you have read all of the requirements mentioned above.